Responsible Gambling

Welcome to our responsible gambling page at Winissimo. Gambling should primarily be an entertaining and exciting leisure activity. We want you to enjoy playing in a safe, controlled, and protected environment. Nevertheless, we are aware that gambling can involve risks for some individuals. For this reason, we take our social and moral responsibility very seriously to protect you as best as possible and provide you with effective tools to stay in control.

Our Commitment to Your Protection

At Winissimo, we are passionately committed to promoting a safe gaming culture. Our goal is to identify problematic gambling behavior early, intervene preventively, and offer competent help to those affected. Gambling should never be viewed as a source of income or a means to cope with financial or emotional problems.

We firmly believe that transparency, education, and state-of-the-art technical protection mechanisms are the cornerstones of responsible handling. Our trained customer support team is always at your disposal if you have any questions about our protection tools or need assistance.

How to Recognize Risky Gambling Behavior

Self-reflection is the first and most important step to staying in control. It is advisable to critically question your own gaming behavior regularly. The following questions can serve as a guide:

  • Do you often play longer or with more money than you originally planned?
  • Do you try to win back lost money immediately by playing again?
  • Do you borrow money or sell possessions in order to gamble?
  • Do you neglect family, friends, hobbies, or your work in favor of gambling?
  • Do you feel irritable, anxious, or stressed when you cannot gamble?
  • Do you use gambling as an escape from everyday worries, stress, or negative feelings?

If you answered yes to several of these questions, this could be an indication that your gambling behavior is taking on problematic traits. In this case, do not hesitate to use our protection tools or seek professional help.

Effective Tools for Self-Control

To make it easier for you to control your budget and playing time, we provide various integrated tools on our platform. You can manage these directly in your user account or have them set up via our customer service.

Deposit Limits

Set clear financial limits for yourself. You can set daily, weekly, or monthly deposit limits. Once a limit is reached, further deposits are only possible after the defined period has expired. Lowering a limit takes effect immediately, whereas an increase or removal requires a cooling-off period to prevent impulsive decisions.

Loss Limits

A loss limit restricts the amount you can lose from your deposited funds within a specific period. This protects you from accumulating unforeseen losses.

Wager Limits

With this tool, you determine how much money you are allowed to wager in total across individual bets or game rounds.

Reality Check

It is easy to lose track of time while playing. Our integrated reality check reminds you at regular intervals (for example, after one hour) via a pop-up window how long you have been playing and what wins or losses have occurred during that time.

Session Limits

You can set a limit for the maximum duration of a single gaming session. Once the time has elapsed, you will be automatically logged out.

Time-Out and Self-Exclusion

If you feel that you need a longer break or that gambling is putting too much strain on your everyday life, two effective options are available to you:

Temporary Time-Out (Cooling-Off)

You can have your gaming account blocked for a short period – for example, for 24 hours, 48 hours, a week, or a month. During this time, no login and no play are possible. After the period expires, your account will be automatically reactivated.

Full Self-Exclusion

If you want a long-term or indefinite break, you can have yourself permanently excluded. A self-exclusion can be set up for a period of six months, one year, or indefinitely. During this period, neither you nor our system will be able to reactivate the account. We take all necessary measures to ensure that you do not receive promotional materials and cannot open any new accounts during this time.

Tips for Safe and Healthy Play

With a few simple rules of behavior, you ensure that gambling remains a carefree pastime:

  • View gambling as entertainment: Consider money you spend on gaming as expenses for a ticket to the cinema or a concert – do not expect repayment.
  • Set a budget: Determine in advance how much money you can spend monthly on your hobby without affecting your standard of living, and never exceed this amount.
  • Set a time limit: Determine in advance how much time you want to spend playing and stick to it strictly.
  • Never play under the influence: Do not drink alcohol or take substances that impair your judgment while you are playing.
  • Do not play out of frustration: Avoid playing if you are sad, stressed, depressed, or angry.

Protection of Minors

The protection of children and young people is our top priority. The use of our platform is strictly limited to adults (aged 18 and over). We carry out strict identity checks to prevent minors from gambling on our website.

Tips for Parents:

  • Keep your login details, passwords, and payment information out of the reach of children.
  • Do not save passwords on shared devices or browsers.
  • Do not leave your children unattended on devices when you are logged into your gaming account.
  • Use parental control software such as Net Nanny, CyberPatrol, or Qustodio to block minors' access to gambling sites.

Help and Professional Support in the United Kingdom

If you feel that gambling is negatively affecting your life, or if you are worried about someone close to you, there are numerous professional, free, and anonymous support services available in the United Kingdom.

Here you will find an overview of the most important organizations and helplines that offer you support around the clock:

GamCare operates the National Gambling Helpline, providing free, confidential information, advice, and support for anyone harmed by gambling.

  • Helpline: 0808 8020 133 (free 24/7).
  • Website: www.gamcare.org.uk.

BeGambleAware provides information to help people make informed choices about their gambling and connects them to support.

  • Website: www.begambleaware.org.

Gamblers Anonymous UK

A fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from a gambling problem.

  • Website: www.gamblersanonymous.org.uk.

GamStop

GAMSTOP is a free service that lets you put controls in place to restrict your online gambling activities. Note that this scheme does not cover this site: registering with it does not block an account here. You can block yourself from all gambling websites and apps run by companies licensed in Great Britain.

  • Website: www.gamstop.co.uk.

Our Customer Service Is Here for You

If you have any questions about our protection tools, want to temporarily or permanently block your account, or need support setting up deposit limits, our customer support is available to you at all times.

We handle your request with the utmost discretion, empathy, and professionalism. Do not hesitate to contact us. Together, we will ensure that playing remains a safe and responsible pleasure for you.