Terms & Conditions

Scope and Subject Matter of the Agreement

1.1 These Terms and Conditions (hereinafter referred to as "T&Cs") govern the contractual relationship between Winissimo (hereinafter referred to as "Winissimo", "we" or "us"), reachable via email at [email protected], and the registered user (hereinafter referred to as "Player" or "You") for the use of the online gambling platform at winissimo.co.

1.2 By completing the registration process and using the platform, you expressly agree to these T&Cs and our Privacy Policy.

1.3 The offering is primarily aimed at users with their residence or habitual abode in the United Kingdom. This site operates under an MGA licence and is not regulated by the UK Gambling Commission.

Eligibility and Registration

2.1 Minimum Age: Registration and use of Winissimo's offerings are strictly prohibited for persons under 18 years of age. We conduct strict age and identity verification checks.

2.2 Residence and Local Legislation: The offering is available to players who have their legal residence in the United Kingdom. Players are solely responsible for ensuring that their use of online gambling is legal in their location of access.

2.3 Single Player Account: Only a single player account may be opened and maintained per person, household, IP address, and device. Multiple accounts will be blocked without warning, and all transactions and winnings may be voided.

2.4 Accuracy of Information: All information provided during registration (name, date of birth, address, etc.) must be true and correspond with official identification documents.

Licence and supervision

This typically takes place immediately after registration via electronic identification procedures or by submitting official documents (passport or driving licence in conjunction with a utility bill or proof of address).

3.2 Responsible Gaming and Deposit Limits:

  • Self-Exclusion (GAMSTOP): Winissimo is integrated with the national online self-exclusion scheme GAMSTOP, allowing players to self-exclude from all online gambling companies licensed in Great Britain. Note that this scheme does not cover this site: registering with it does not block an account here.
  • Deposit Limits: To support responsible gambling and financial safety, players can set flexible daily, weekly, or monthly deposit limits directly within their account settings.

3.3 Player Responsibility: The password and login credentials for the player account must be kept strictly confidential. Any activity carried out via your account will be attributed to you.

Bonuses, Promotions, and Loyalty Programmes

4.1 General Bonus Terms: All bonuses, free spins, and promotions are subject to specific bonus terms that are transparently displayed on the website. Prior to the withdrawal of bonus funds or winnings resulting therefrom, all wagering requirements must be fully met.

4.2 Bonus Abuse: Exploiting system vulnerabilities, opening multiple accounts to obtain bonuses (bonus hunting), or collusion between players is prohibited. In the event of suspected bonus abuse, Winissimo reserves the right to freeze the bonus account, withhold winnings, and close the player account.

4.3 Exclusion from Promotions: In accordance with UK market requirements, access to certain marketing campaigns or live promotions may be subject to time or content restrictions.

Deposits, Withdrawals, and Payment Methods

5.1 Payment Service Providers: Only secure payment methods authorized and common in the United Kingdom (e.g, major debit cards, instant banking services, e-wallets like PayPal, Skrill, and Neteller) are available for deposits and withdrawals. All payment transactions are processed securely using encryption.

5.2 Anti-Money Laundering (AML): Deposits must originate from a bank account or payment account registered in the account holder's name. Withdrawals are generally processed via the same method used to make the deposit (closed-loop policy).

5.3 Fees and Processing Times: Winissimo endeavours to process deposits and withdrawals promptly. Any fees charged by payment service providers are displayed transparently in the cashier section.

Responsible Gambling

6.1 Prevention of Problem Gambling: Gambling can be addictive. Winissimo is actively committed to player protection and offers various self-control tools.

6.2 Deposit Limits: Players can set daily, weekly, or monthly deposit limits at any time to manage their spending effectively.

6.3 Self-Exclusion: Players have the right at any time to self-exclude temporarily (e.g, for 24 hours, 1 month, or 6 months) or permanently via the platform or directly through the national GAMSTOP scheme. Access to the account is blocked during any exclusion period.

6.4 Support Services: If you notice signs of problem gambling in yourself or others, professional support services are available. Free and confidential help can be obtained from BeGambleAware via their helpline on 0808 8020 133 or through the website www, as well as via GamCare.

Anti-Money Laundering (AML)

7.1 Winissimo strictly adheres to UK anti-money laundering legislation and the guidelines of the competent regulatory authorities.

7.2 All transactions are monitored to detect suspicious activity. Transactions suspected of originating from illegal sources or serving money laundering or terrorist financing will be reported to the relevant authorities.

7.3 As part of our anti-money laundering due diligence obligations, we are entitled at any time to request additional proof regarding the origin of funds used (Source of Funds / Source of Wealth).

Limitation of Liability and Availability

8.1 Winissimo assumes no guarantee for the uninterrupted availability of the website or games. Technical disruptions, maintenance work, or force majeure may lead to downtime.

8.2 Winissimo's liability for slight negligence โ€” except in the case of injury to life, body, or health โ€” is excluded unless essential contractual obligations (cardinal obligations) have been breached.

Dispute Resolution and Applicable Law

9.1 Applicable Law: These T&Cs and all legal relationships between the player and Winissimo are governed by the laws of England and Wales.

9.2 Dispute Resolution: In the event of a dispute, players may contact our customer support team first.

9.3 Contact: For questions, complaints, or disputes, you can contact our customer service at any time at [email protected]. We strive to resolve your inquiry promptly and fairly.